Frequently asked questions

Most people notice brighter, fresher-looking skin within the first 1–2 weeks. Visible fading of dark spots and uneven tone usually shows around weeks 3–4 of daily use. Pigmentation fades gradually, so consistency matters more than intensity.

Wet your skin with warm water, work the bar into a lather, massage it on in circular motions and let it sit for 1–2 minutes, then rinse. Pat dry and moisturise. In the morning, always finish with SPF.

Yes. It's gentle enough for the face and effective on the body — back, chest, shoulders, knees and elbows. If your facial skin is sensitive, start every other day and patch test first.

Once or twice daily, in the shower or as part of your routine. If your skin runs dry, use it once a day and follow with a moisturiser.

With daily use, a single 100g bar lasts roughly 4–6 weeks. Keep it on a draining dish so it dries fully between uses and it'll last longer.

Four hero ingredients: kojic acid (fades dark spots), turmeric root (brightens and calms), niacinamide (balances and strengthens the barrier) and licorice root (gently soothes and evens). Vegan, and free from parabens and sulfates.

We formulated it to avoid that. The niacinamide, glycerin and licorice root balance the kojic acid, so you get brightening without the tight, stripped feeling. If your skin is very dry, use once daily and moisturise after.

Absolutely. Soléa evens and brightens tone on every complexion — it does not bleach or lighten your natural skin colour. It simply fades the uneven, darker patches.

Our ingredients are gentle, but we always recommend checking with your doctor before starting any new active skincare during pregnancy or breastfeeding.

Warm and earthy from the turmeric, with a soft citrus brightness. Nothing synthetic — it rinses clean and fresh.

Orders are processed within 1 business day. Standard delivery typically takes 5–10 business days, depending on your location. You'll get a tracking link by email once your order ships.

You'll receive an order confirmation email straight away, then a second email with your tracking link as soon as your parcel is dispatched.

Yes — we ship to the US, UK, Australia and many other countries. Shipping options and timing are shown at checkout based on your address.

If your order hasn't shipped yet, email us as soon as possible and we'll do our best to update it. Once it's dispatched we can't change it, but our guarantee has you covered.

Use Soléa daily for up to 60 days. If your skin doesn't look brighter and more even, email us and we'll refund you in full — no need to return the bar. Full details are on our refund policy page.

We're sorry! Email us a photo within 48 hours of delivery and we'll send a replacement or refund right away.

Just email our team with your order number and we'll take care of it. Refunds are returned to your original payment method.